This year we launched SelfSeT’, a self-service toolkit to help clients resolve their most common queries in the fastest and most convenient way possible.
As part of this initiative in the summer time we launched a Livechat feature and a chatbot called Bedsy. Hopefully you are using those already?
By automatically responding to clients’ queries Bedsy is able to save valuable time for clients and maximise the efficiency of Hotelbeds’ Contact Centres. Equally Livechat means our Contact Centre agents are instantly accessible to our clients and thus can handle customers’ enquiries quicker.
More recently we have introduced new functionalities that allow you to modify bookings easily. This includes to:
- Add nights or remove nights
- Change passenger names
- Send a special request to the hotel
- And even modify an open booking where some, but not all, of the services have yet been consumed.
To learn more about how SelfSeT can help your business contact your Hotelbeds account manager today!