Improving and expanding our service centres to support you!

In support of the travel recovery we are seeing in US and Mexico and in preparation for recovery in Brazil, we have expanded our customer service team by 50%. These new hires are based in our offices in Brazil and Mexico and ‘off shore’ in Colombia ensuring you are fully supported for this long-awaiting return to travel! We’re also making a series of other service improvements to make it easier to work with us!

Lauren Volcheff Atlass, Americas Sales Director at Hotelbeds, said: “More than ever, we know you want fast, easy and flexible service and this is why we are happy to answer that ask with an expansion of the services we offer via our new SelfSet digital tools. In the face of this crisis, there is tremendous opportunity in Brazil and Latin America, and that fact is well recognized by Hotelbeds, hence the investments we are making to improve the customer experience across the region.

“In addition, our customer service team is growing! We are delighted that the market is slowly showing signs of recovery and that we are able to expand our team to handle a greater workload. It's a great sign of things to come as travel demand returns.”