Are you ready to save time and effort? Want to manage your bookings 100% online? Well now you can with SelfSeT - our new range of self-service tools, all designed to give you more efficient ways of managing your bookings, and all without having to call us or send emails.
We have been listening to you and looking at how we can make improvements and changes to how you work with us so that you can:
- Solve issues fast online;
- Avoid having to pick up the phone;
- Manage your bookings directly on our website;
- Raise and track tickets relating to booking queries;
- Stop having to send emails.
Our SelfSeT tools help you to resolve your most common booking queries 100% online, and they include:
- An enhanced booking management panel that allows you to modify your bookings in just 3 steps, including special requests.
- Flexible cancellation tools which mean you can perform all your cancellations within just a few clicks. And coming very soon, you’ll have the power to cancel a booking even on the same day as check-in!
- Supplier reconfirmation number access*, making it easier for you to find this number, and you can also request it via our new Help Desk.
- Reservations Help Desk, this new tool will allow you to create tickets for other booking queries or post-travel requests.
*When the number has been provided by the hotel or other supplier
All of this means that www.hotelbeds.com is now your one stop shop for making AND managing bookings, which means that you can spend your time growing your business and helping your customers to book their next dream vacation!
It’s never been easier to work with us! To find out more, visit the new support page here and check out our SelfSeT promotional video!